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Customer Success Manager US

Permanent employee, Full-time · Boston

About us
LeanIX aspires to become the number one SaaS solution to modernize IT architectures. And we are on a good way. Hundreds of well-known brands such as adidas, Zalando, and Vodafone make better decisions in IT with LeanIX. 

But LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we have to work hard to achieve our ambitious goals. But we have everything to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open access to leadership, transparent communication, personal development, a modern airy working environment, and that world-class teams deserve the best software stack money can buy.


LEANIX TEAM

POSITION
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.
WHAT IS WAITING FOR YOU?
  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication with customers
  • Ensuring a smooth onboarding of new customers
  • Development and expansion of customer accounts
  • Driving product usage and increasing user base in customer accounts
  • Execution of consulting projects with customers
  • First point of contact for all aspects of your customers
  • Translating customer feedback into product requirements
  • Working with state-of-the-art Customer Success tool
WHAT ARE WE LOOKING FOR?
  • 3+ years of experience in an internationally operating consulting company for IT Management projects
  • Understanding of IT organizations, development of IT applications and IT operations in companies
  • Working experience in direct customer interaction on decision-making level in the IT
  • Experience in project management and project methods
  • 1+ year working knowledge with Gainsight or Totango
  • Very good English language skills, especially technical vocabulary
  • Passion for IT

YOUR APPLICATION

Thank you for considering a career at LeanIX. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@leanix.net.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

English only Unsere Job-Beschreibungen sind nur in Englisch verfügbar. Da wir zahlreiche Unternehmen betreuen, die international aktiv sind, ist Kommunikation in Englisch wichtig für alle unsere Rollen. Deine Bewerbungsunterlagen können in Deutsch oder Englisch verfasst sein.
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